What is a Freight Forwarder?

Frequently Asked Questions Graphic

We often have customers call us from Canada, Mexico, Europe, and even the Middle East to order furniture. We only ship to the lower 48 states in the US, but that doesn’t necessarily mean you’re out of luck. By using a freight forwarder, you can still order your favorite East Coast Chair & Barstool products and get them sent anywhere.

A freight forwarder is a company that specializes in moving freight around the world on behalf of both companies and individuals. They do not transport the freight themselves, but they work with air, land, and sea shippers; think of them as the project manager in charge of getting your freight to you. A good freight forwarder will assist you with coordination, documentation, insurance, and tracking for your shipment. They will also warehouse your shipment until it is ready to leave and can consolidate multiple shipments from different suppliers into one larger shipment so that it all leaves together.

One of the main benefits of using a freight forwarder is that they build relationships with shippers and move a large volume of freight, so they can often negotiate better rates than what you could get for a single shipment.

If you need to ship your East Coast Chair & Barstool furniture to Alaska, Hawaii, or any country other than the US, you will need to hire a freight forwarder and work out the logistics before purchasing from us. The forwarder will give you a U.S. based address to ship the furniture to, which you will then give to us as the delivery address.  Please note that, after your shipment arrives at the forwarder, you assume ownership of it, and it is your (or the forwarder’s) responsibility to get it to its final destination.

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