How Restaurants Can Use Pinterest Effectively
Pinterest may not have the eye-watering user numbers as Facebook (2.4 billion/month) or Instagram (1 billion/month).
But at 250 million monthly users, there is still a robust (and growing) base of dedicated Pinners out there.
And the people who do use Pinterest are the people you want to reach! Half of millennials use Pinterest — the generation that eats out more than any other. And a full 7 in 10 moms report using it as well. When you consider that 90% of women control their household spending, it becomes clear that your customers are on Pinterest!
If you’re not familiar with the platform, here’s how it works:
Pinterest is a way to save images from across the internet in one place. Users create “boards” with whatever themes they want and then save and organize “pins” to each board. Just about any image on the internet can be saved to Pinterest. And each pin links back to the original source. For you, that could be your restaurant website or Facebook page.
So how can you, a restauranteur, use Pinterest as a helpful marketing tool?
Set up a Business Account
The first thing you’ll need is a business account. A business account (rather than a personal account) will provide analytics and allow you to use Pinterest’s advertising features.
After you’ve created your account, you can complete your business profile. Add your website, logo, and some information about your restaurant.
You’ll also want to follow the instructions to confirm your website. By using this feature, you’ll get additional helpful analytics. It will also add your logo to any pins that come from your website. There’s a tutorial here to help link your Pinterest account to several different types of websites.
Once your account is set up and linked to your website, you can start posting your own content to Pinterest.
To start, create a Board. A Board is simply a place to organize pins with a similar theme.
You can create as many boards as you like. For example, Chipotle has 21 different boards on Pinterest. Some examples:
- Grow — A board focused on gardening. This makes sense for Chipotle, since one of their core values is a focus on fresh ingredients and responsible farming.
- Cook — Inspiring recipes that they’ve saved from other blogs and websites.
- Build — Highlights new stores going up around the world.
- Wear — Dedicated to Chipotle merchandise.
You could do one focused on your menu and recipes. Another could be pictures of charitable events that your staff participates in.
You could also have a board highlighting interesting things to do in your city. Or if your restaurant is in a historic area, you could set up a board to share pictures of the neighborhood as it’s changed through the years.
One helpful feature of Pinterest — you can add collaborators to your board. If you have a photographer or marketing person on staff, you may want to add them as collaborators so they can make their own pins.
After you have your first board set up, you can start adding pins. A pin is simply an image card (along with a caption and website link) that you will save to your board. Pins can be added from other sites across the web, or you can upload images directly to Pinterest.
Keep in mind that Pinterest is a tool of discovery. You want your images to be interesting and helpful. People look to Pinterest for inspiration and recommendations. So pins like recipes, table layouts, cooking tips, or wine pairings could all do well.
Also, think beyond the food. Pin pictures of picturesque areas of your restaurant. Not only will this attract potential diners, but your pins may get re-pinned by interior designers or branding firms. The result will be more exposure for your restaurant.
Don’t think you have to create 100% unique content to add to Pinterest. Different social platforms have different users. So it’s okay to re-purpose some of your Instagram posts for your Pinterest audience!
After you’ve been pinning for a while, look at your analytics to see which pins get the most engagement and which drive the most traffic to your website. Repeat their success by adding more pins with similar themes.
Encourage Other Pinners
Many Pinterest fans download the “Pin It” button to their browsers. This lets them easily capture images from other websites as they’re exploring the web.
But you should also add a Pinterest button to your own website, just like a Facebook or Twitter button. This will encourage users to share your content on their own Pinterest boards for free, user-generated promotion of your restaurant.
Just like any other social media site, one of the goals is engagement. But Pinterest users don’t do as much commenting as users on some other social sites. Re-pins and likes are more common than comments.
So encourage re-pins of your content. Maggiano’s Little Italy did a “Pin it to Win It” promotion with huge success. Each week, they would award a $100 gift card to a Pinterest user who had re-pinned one of their images. The result was a huge increase in Pinterest engagement.
Remember, the door swings both ways. So when a user shares one of your pins, leave them a comment to say thank you.
Also, search Pinterest for content that is relevant to your restaurant. If you serve Italian food, search for pins related to home-made pasta, popular Continental classics, or even images of the Italian countryside. Give this relevant content a like or re-pin it to one of your own boards.
By engaging with other users, you’ll encourage them to engage back.
When to Pin
Pin regularly. Spread out your pins across the week, rather than saving them up and pinning them all at once.
Some stats say that you should be pinning at least 5 times per day. While more pins will maximize your engagement, don’t get too caught up in the numbers when you’re just starting out. Commit to pinning a few times per week, and increase your frequency from there.
Research indicates that the best times to pin on Pinterest are:
- 2 pm — 4 pm
- 8 pm — 11 pm
- 2 am — 4 am
Pinterest makes it easy for you to post during these peak times. After you create your pin, you can schedule it to post anytime in the next two weeks. You can create and schedule up to 30 posts at a time through your Pinterest business account.
Request Rich Pins
Rich Pins provide a little more oomph to your posts. The purpose of Rich Pins is to add extra information to your pin without requiring the user to click through to the source site. And the information stays with the pin, even if it’s re-pinned and the caption is changed. One study suggests they can increase website traffic by 36%!
Rich Pins are limited to four specific types: Recipe, Article, Product, and App.
Product Pins include pricing and where to buy. You could use this type of Rich Pin if you sell merchandise or pre-packaged food items online.
Recipe Pins list ingredients, cook time, and serving sizes. You can use this pin to share a popular restaurant recipe with your followers.
Article Pins include a headline, author, and article description. Post an Article Pin to share your good press with the world.
And App Pins allow users to install an app directly from the pin, without visiting an app store. You can use this type of pin if your restaurant has its own app.
You’ll have to request Rich Pins be added to your account before you can use them on Pinterest. Make sure your website is confirmed (see Set up Your Business Account above) before you request Rich Pins. But it’s worth the extra step to gain access to this valuable tool.
Consider Paid Advertising
The low cost of social media is one of its great selling points. But if you want to boost your reach, consider using Pinterest’s Promoted Pins.
Pinterest estimates that it provides a $4.30 gross return for every advertising dollar spent. That’s a pretty good ROI!
And unlike Instagram or Facebook ads, where there is no way to save the ad for future use, Pinterest ads are all pinnable! So if a bride-to-be sees your Promoted Pin for catering, she can easily save it to her wedding board as a reminder to inquire about pricing!
And when someone saves your Promoted Pin, their followers can see it as well. Even after the paid promotion ends, that pin will still be on the users’ boards.
55% of Pinterest’s users say they log on to find products, vs. only 12% for Facebook and Instagram! So it’s clear that Pinterest is where the buyers are.
While the platform isn’t quite as straightforward as Facebook or Instagram as a marketing tool, users are still highly engaged and represent a large portion of restaurant customers. Adding it to your roster of social media platforms can expand your reach, earn more brand awareness, and bring bodies through the door!
With such a powerful tool at your disposal, it’s time to start pinning!