What a Hostess Station Can Do for Your Restaurant: And How to Handle the Ordering Process

Having a well-designed hostess or point of sale station helps to increase organization, further the aesthetic, and clue the customer in to what they can expect from your eatery.  After all, the hostess or point of sale station is usually the first thing that a customer sees when entering your restaurant. It helps create the story of your brand.

Benefits of a Hostess Station

A hostess station can also help your staff stay organized. Staying organized is crucial to keeping up during busy shifts and allowing staff to focus on customer service, instead of trying to find where the menus are. With customizable drawers, shelves, and cubbies, the stations can help to keep things from getting cluttered and out of control. Having a hostess station that is equipped with storage shelves underneath the surface can save your staff trips to your back area, and make refilling utensils, napkins, and sugar not only more convenient, but less time consuming.

Hostess stands, and the utilization of one, is a great way to control and increase table turnover. It also helps in keeping track of how many guests are coming through the door and help with managing the flow. These numbers can then be looked at later in time to determine busy times and help with the ordering process.

If you are considering adding custom furniture to your restaurant, a hostess station is a great place to start. Custom hostess stations are built to meet the individual needs of your restaurant. Do you need drawers or cupboards? Perhaps you need both. Are you looking to store t-shirts that can be sold to customers as a reminder of their good experience? Or maybe you just need a station for you hostesses to use for menu storage. All of this can be taken into consideration with a custom creation.

What You Need to Know Before Ordering

There are a few things that you can do to make the ordering process flow more easily. The first is to have already measured the space you plan to put it in. Only you know what size will work in your restaurant. By determining this and having the information readily available for your sales representative, you can help the entire process run more smoothly.

Next, take a moment to consider your needs vs. your wants. You might want your logo imprinted into the wood, but you need to have storage for crayons and children’s menus. Determine the top priorities for your station so that it has great functionality and looks good. By thinking about this ahead of time, it’ll be easier to communicate to someone in sales, when the time comes.

Finally, think about the overall aesthetics. Hostess stations are predominantly made of wood or particle board, with reclaimed wood hostess stations being particularly popular. They are also usually available in a variety of stains. If you decide to put doors put on your stand, you’ll want to consider if you want the fronts to be made of wood or a different material such as metal or glass. Smaller details such as the look and color of the hardware can also have a big effect on the overall design of the piece.

 

A hostess station is more than just an interior design choice. It looks good, but it also benefits your business by being integral to the efficiency of a restaurant. Having a station that fits your design makes a statement to customers about what they can expect from your restaurant, helps with organization, and enhances the overall aesthetic.

 

To discuss your customization options, you can speak with one of our customer care representatives by calling 800-986-5352.

Why Buy Commercial Grade Furniture?

Your local retail store has a great looking set of bar stools, and you wonder if they’ll work in your bar or restaurant. You only need a few outdoor dining tables and chairs for your cafe’s small outside patio, and you wonder if you can pick them up at your local discount center. Your friend just got a great table at the local furniture store, and you think the design will be a great fit for your restaurant or public dining hall.

Wait! Are they commercial grade?

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There really is a difference between the quality of furniture designed for residential use and the tables, chairs, and bar stools used in commercial settings.  Commercial restaurant and hospitality industry furniture must undergo stability, durability, and weight testing to meet the commercial grade standards.  These standards are designed to ensure the repetitive usage of the product by people of all shapes and sizes.  Much like you would expect your restaurant’s ovens, mixers, and freezers to be of a different grade than your house’s kitchen appliances, the furniture should also stand up to the commercial grade tests.  Designed for heavy everyday use, commercial furniture can withstand the rigors of the hospitality industry and typically outlast their consumer grade counterparts.  The same is true for office chairs; commercial office chairs are designed to be sat in for ten hours a day, seven days a week, while your home office chair is made for more light duty work.

For example, metal chairs and bar stools designed for home use usually are constructed of 20-22 gauge steel frames.  Commercial metal chairs and commercial metal bar stools tend to feature frames of 16-18 gauge steel.  The lower the gauge number, the better the quality when it comes to strength and durability.  Another example is the type of wood wooden chairs and bar stools are made from.  Many consumer products made for the home are built with rubberwood.  However, commercial grade wooden chairs and commercial wooden bar stools usually are constructed of beechwood, a better quality wood.

Why is this important to you?  For one, even though the upfront cost of a commercial grade chair may be more than a consumer grade chair, you want to avoid the costs (and hassle) of fixing or replacing your restaurant chairs in the future.  Also, local retail stores change out their inventory frequently, and if you want to replace a chair for a matching one, you take the risk of not finding the same chair again if you rely on your local store.  Secondly, you want to prevent as many accidents as possible, and by using the right commercial grade furniture, you reduce the risk of injury.  Residential-designed chairs or bar stools could break and send a customer tumbling to the floor.  In addition to someone getting hurt, the costs of settling accident reports and incidents can be great for a business.

That’s why we caution you to buy commercial grade for your business. Look for high quality furniture with added braces and supports, and prevent the hassle you could face if you don’t buy commercial restaurant furniture.