East Coast Chair & Barstool 2018 Customer Showcases

It has been another great year at East Coast Chair & Barstool. So we’d like to take a moment to take a look back at some of our favorite customer showcases from 2018. Click through the slideshow to see all the wonderful ways our customers have used our furniture to bring their visions to life.

 

 

  • Simons with reclaimed wood seats can be found at Draft Republic in San Diego, CA.
 

 

A big thank you to our customers for making us a part of their year and for sharing photos of their beautiful businesses. If you’d like to submit a photo, you can do so by emailing or messaging us on Facebook.

Breweries and Food Trucks Might Be the New Power Couple

If you have been to a local brewery within the past few years, you may have noticed something a little unexpected during your visit. It might have been colorful, or had a funny name, but it definitely smelled delicious. It was a food truck parked either in front of or in a breweries parking lot offering up appetizing options. Breweries and food trucks are developing a mutualistic relationship that both can benefit from in terms of brand awareness and increased sales.

The numbers for 2018 aren’t in yet, but the growth for breweries in 2017 was strong. The Brewers Association reported an increase of 6,000 breweries in 2017. While the food truck industry is experiencing revenue growth of over 300% in the last three years. Across the United States of America, these two incredibly fast-growing industries are partnering up to boost business for each other. The food truck of today isn’t some shady taco truck hanging out on the corner of the street, that might have been the cause of your food poisoning that one time. These are trucks with themes, curated menus, and devoted owners and staff. Basically, a restaurant operation on wheels!

Breweries are notoriously expensive to get started. Opening your own brewery can range from $100,000 to upwards of $1 million, and once that is all paid for some brewers just don’t have room in the budget to include a full kitchen, food, and the staff to man it. This is where the food truck industry comes in. These portable kitchens are a match made in heaven for a brewery. They offer a product that helps to keep customers on the premises longer, while at the same time not being in competition with the brewery.

Breweries and Food Trucks: A Symbiotic Relationship

Breweries and food trucks aren’t offering the same things, so customers don’t have to choose one over the other. Breweries draw crowds that a food truck can take advantage of, and having a food truck, is just one more experience that a brewery can offer their customer to set them apart from the crowd. Many breweries have even developed a rotating schedule that they post weekly to let customers know what trucks will be available.

Food trucks also come with their own social media following that eagerly waits for them to post their scheduled stops for the week. This is a customer base that they can bring to the brewery and encourage to try the brews. On the very same note, a brewery can have a set of truly devoted customers who wouldn’t think to try food from a Korean BBQ fusion truck, until it was placed right in front of them.

Shared Target Audiences Between Breweries and Food Trucks

It seems that the same customer that is drawn to a brewery, is also drawn to food being served out of a truck. The food truck experience capitalizes on a sense of adventure. It is new food in a different place every night. There is also a level of exclusivity that comes with only being able to serve a limited number of customers and food that can only be found at that particular truck.

Customers also enjoy the personal attention and interaction that occurs at breweries and food trucks. Owners and chefs tend to be more accessible at these businesses and customers enjoy talking about the drinks and food and learning about the processes required to make the food. This works great with breweries that have an outdoor area because the truck is right there!

Curating the Right Menu

Another benefit to food trucks is their easily customizable menu. They can adjust the menu to parallel the craft beer or wine being offered by the brewery. Trucks are seeing success using beers from the brewery to concoct beer infused burgers, or by offering pretzels created to complement the drinking process. If a food truck can create something specific to that brewery that they can sell when the truck isn’t there, such as a special drinking pretzel, even better. Breweries and food trucks can both share in the profits even if the truck isn’t on the premises.

Brewery-goers tend to want salt, bread, meat, and the occasional veggie mixed in. When pairing up with a brewery, a food truck needs to consider their audience when creating the menu. An all veggie menu is probably not going to sell as well as something with meat and bread.

 

Both breweries and food trucks have seen incredible growth over the past few years with no sign of slowing down. By pairing together, they can help ensure the success of both businesses.

Do you have a favorite brewery and food truck combo?  Or has your business paired with a food truck or brewery before? Let us know in the comments below!

Don’t Drop the Ball on Your Restaurant’s New Year’s Eve Events

Confetti

The beginning of a new year is an exciting time! People use it as a clean slate and a way to start over. Have your customers end their year and turn over a new leaf in your restaurant with New Year’s Eve promotions that will let them have the time of their life (*cues up Dirty Dancing theme*).

Choose Your Atmosphere

People Dancing on New Years Eve

When you think of New Year’s Eve, sounds of champagne bottles popping and glasses clinking may come to your mind in a more adult setting. But the beauty of a New Year’s Eve party is that it can be geared toward whatever audience you want! While it obviously works well in bars, there are other establishments that can still get in on the holiday festivities. Are most of your customers families with younger children? Have a New Year’s Eve early dinner with kids’ activities and crafts so everyone can be entertained. Even breakfast joints can get in on the celebration by hosting a New Year’s Day brunch and catch the crowd the morning after, bonus points if you have a build your own Bloody Mary bar.

Choose Your Theme

New Year's Eve Hat and Champagne

A theme is very important for creating hype and interest. It’s easy for customers to justify popping a bottle of champagne and watching the ball drop from the comfort of their homes, but a good theme can entice them to see the value in the experience (around 9% of Americans go out for New Year’s). Pick one that you think would be the most fun and memorable for your guests to enjoy. Some popular themes over the years include reality TV, roaring 20’s, beach, New Orleans, and 90’s throwback. Although a theme isn’t necessary (even just New Year’s Eve could be your theme!), it can really lend itself when you’re decorating your space and creating a memorable menu.

Choose Your Promotion Method

Tickets

The key to get people to show up? Make sure they know about it! With so many other holiday gatherings happening, all around a few weeks span, it’s important to promote your New Year’s Eve party around the beginning of December.

Try some of these methods to advertise your party and keep it marked on their social calendar.

  • Flyers in your restaurant, on community boards, and on customer receipts
  • Email blasts
  • Mentioned by staff
  • Menu inserts
  • Text alerts
  • Social media advertisement (Facebook, Twitter, Instagram)

If you’ve had prior New Year’s events, be sure to send out notices to past attendees that they are not going to want to miss this year!

After you have their attention, consider selling ticket packages to the event. This can help lay out what guests can expect from the event and people are more likely to follow through if they have already paid the money upfront to attend an event. For example, packages could include appetizers, dinner, drink tokens, or even a champagne toast. Having these preset packages can help you order food/drinks appropriately for your crowd and prevent overcapacity. You could even incentivize your staff with who can sell the most tickets for a prize to keep them engaged and customers informed!

Choose Your Entertainment

Live Music Performance

Music or some sort of entertainment is a must for your New Year’s Eve party! Having entertainment completely transforms the whole feel for the evening. Whether it’s a DJ, live band, magician, or any kind of performer, give your attendees some sort of show they can enjoy while they wait for midnight. You can factor this into the cost of a ticket to your event.

But don’t forget to make a countdown announcement or put the ball drop on a few minutes before midnight so guests can officially ring in the new year as it happens.

Choose Your Staff

Bartenders at Bar

It may seem obvious that since your doors are open, you’ll need to schedule your staff. Customer service needs to be at its highest since your restaurant has transitioned to more of an event center than its normal eatery operations.

Bartenders should pay careful attention to how much guests are being served, since overserving is a big issue with the holiday. In fact, DUI arrests are at their highest between Thanksgiving and the end of New Year’s weekend. Having the right staff members on hand to make sure guests have a good and safe experience is crucial to helping everyone have a great time.

Planning a New Year’s Eve party for your restaurant may seem overwhelming but it’s a great way to bring your customers (and maybe some new faces) in for the holiday. A successful New Year’s event, especially those that are ticketed, can be a lucrative start to what may be a slower month in business.

Does your restaurant host an event for New Year’s Eve? What do you found that has worked for your business in the past? Tell us below!

How to Prepare Your Restaurant for the Holiday Rush

In the restaurant industry, the rush starts the day before Thanksgiving, and doesn’t really end until after New Year’s Eve. It ends on a busy note as New Year’s Eve also known as the fourth busiest day of the year for restaurants. To handle an influx like that, it is best to start preparing before the turkey ever hits the table. By preparing appropriately you can help to reduce the strain on your staff while keeping customers happy and keeping your business in the black.

Manage Employee Expectations

It is crucial to make it clear to employees what is expected of them during this crazy time. Whether that means a freeze on PTO, long shifts, or extra responsibilities, make an effort to clearly communicate your expectations and possible policy changes. Consider posting these changes on a community board next to the schedule or during an all-staff meeting. If you don’t make your expectations clear, you run the risk of having disgruntled employees who might offer less than stellar customer service.

Train Your Servers in Efficiency

During this busy season, it is all-hands-on-deck, so everyone needs to be willing to handle tasks they aren’t usually called to do. Servers can help by pre-bussing tables with bus bins and boxes. This can help to decrease the wait time for customers and keep things running smoothly. Try to suggest dishes and seasonal menu items as the guests are being seated. Chances are the quicker a suggestion is made, the sooner they will make up their mind quicker and keep things moving.

Another tip to keep guests moving, is by bringing them their bill as soon as they are done eating. Give them the option of paying but don’t be pushy. Remind them that there is no rush to avoid seeming to aggressive and making them feel unwelcome.

Hiring Seasonal Help

Hiring seasonal help is a great way to handle the extra business and make sure you aren’t overworking your regular staff. You can start your recruitment efforts by talking to your summer seasonal help. Some of the them might be college students looking to make some money while they are home for the holidays.

To get an idea of how much additional staff you will need, take a look at historical data to give you an idea for the upcoming holiday season. Evaluate the busiest days, and staff accordingly. If this is your first holiday season in business, try to pull data from particularly busy times since you opened your doors. If Thursday nights were unexpectedly busy through November, schedule additional staff during those times in the upcoming days.

Provide Staff Incentives

While your business is your top priority, not all of your staff might feel that way during the holidays. As busy as your restaurant is, you have to remember that your staff is missing out on time with family and friends to be at work. On top of that being required to work extra shifts can lead to some feelings of resentment. To help keep morale high, consider offering some incentives. Things like holiday bonuses, an employee party, or small gifts can go a long way in lifting spirits.

If you are running a seasonal promotion, you can offer incentives to the employee who sells the most. Selling tickets to a New Year’s Eve party? Perhaps the staff member who sells the most tickets is rewarded with a bonus or doesn’t have to work that day.

Offer a Seasonal Menu

Offering a seasonal menu can be a great help to your staff. Not only does it make the time of year feel a little more special to guests, but also contributes to a quicker turnover. Not to mention it makes it easier for your staff to upsell. These items are fun, festive, and available for a limited time. Staff can work with all of these aspects to entice customers to purchase.

The holiday season is a time when customers are gathering and indulging, so a seasonal menu is a great way to make some money. People who wouldn’t normally indulge in a cocktail can be seen partaking in alcoholic eggnog or ordering an extra decadent dessert.

Manage Inventory Closely

Of course, it’s easy to realize that inventory will decrease quickly during your busiest time of year; it’s totally different, however, to be in the middle of a mad rush and realize you have run out of a signature ingredient. Try your best to regulate inventory. Take a look back at your ordering records from previous years and pull together an ordering plan based upon those numbers and your expected increase in sales.

Do your best to ensure that you don’t run out of items, as it leaves a bad impression during a time of the year when customers are already very stressed.

Online Success

Another strategy to control the chaos is by offering online reservations and ordering. Online reservations reduce the strain on a host or hostess rushing between taking phone reservations and doing their best to seat the influx of customers.

By offering online ordering you can not only widen your market, but improve order accuracy. In a crowded restaurant it can be hard to hear customers, or the general rush can lead to mistakes. Online ordering eliminates these issues that lead to mistakes. By having one employee devoted to online orders or online orders and online reservations, it helps to free up the rest of your employees. They can be left to focus on the customers in the restaurant.

The holidays are so full of cheer that it can be hard to catch your breath in all the craziness. Fortunately, there are steps you can take to reduce the stress on your staff and keep your customers happy. By looking through records, prepping your staff, and integrating online strategies, you can look forward to an efficient and successful holiday season.

What is a Gastropub?

The restaurant industry is filled with invention and creativity, the same can be said for the terminology. All too often, ‘restaurant words’ are thrown around, but their true meaning isn’t known. The term ‘gastropub’ fits right into that category.

The Merriam-Webster dictionary defines gastropub as a “pub, bar, or tavern that offers meals of high quality”, while the word broken down is a combination of the terms ‘gastronomy’ and ‘public house’. Gastropubs are a fusion of a casual dining atmosphere with elevated cooking techniques.

Gastropubs originated in London with The Eagle in 1991 and have risen in popularity across the pond in the U.S. over the past ten years.

A restaurant’s menu is a great indicator of whether it fits into the gastropub model or not. Looking at a gastropub’s menu, all the base items will likely consist of usual pub fare but garnished with specialty sauces or cheeses. Think bison burgers topped in smoked gouda cheese or fries with truffle mushrooms on them. It’s all about having a familiar food base for customers and then ramping it up with house made extras you won’t find anywhere else.

Special care is taken when the unique menu items are plated as well. There is a little more that goes into presenting these foods to the customer, in accordance to the gastronomy part of gastropub. Imagine salads that have fresh lemons squeezed over tops with a perimeter of dark balsamic dressing keeping the greens in. Think sandwiches layered with different toppings, topped off with a small molehill of scallions. The presentation is creative, but not stuffy.

Like a pub, spirits are still taken very seriously in gastropubs. Normally these businesses have lengthy lists of choices for their customers that cover liquors, wine, and the largest portion of that list, beers.

Gastropubs are a melting pot of the commonalities of traditional pubs combined with a higher-grade food experience, creating a unique niche of the restaurant industry.

Warm Up Your Restaurant With Distressed Thrasher Pine Table Tops

Each restaurant is unique in its own way, because of this we like to be able to offer our customers not only great furniture at even better prices, but many options as well. With that in mind, we are excited to announce a new product, the Distressed Thrasher Pine Table Tops.

The Thrasher Pine Table Tops are a great addition to any restaurant. They are built out of beautiful pine wood that is known for its uncommon knots, and great textures. It gives each table top a one-of-a-kind look that can’t be replicated. Often, owners are concerned that these grooves will make the tops more difficult to clean but because of the 10-sheen urethane premium top coat used to seal these tops, they smooth and easy to clean.

Another benefit of the pine wood is that it is resistant to shrinking and swelling caused by variances in temperature and moisture. Exposure to differing temperatures, as well as the humidity of the surrounding air can lead to changes in the wood. This leads to less warping or cracking when the weather changes.

These table tops are covered in a distressed bourbon stain that is a dark, warm shade of brown. The unique grooves of the table are highlighted due to the staining process that we use. This color has a visual warmth that pairs well with all types of lighting and many design styles.

The Thrasher Pine Tops are built by our in-house Amish craftsmen and are available in a variety of shapes and sizes.

 

To make these beautiful table tops yours head on over to our Distressed Pine Table Tops page and start shopping!

What a Hostess Station Can Do for Your Restaurant: And How to Handle the Ordering Process

Having a well-designed hostess or point of sale station helps to increase organization, further the aesthetic, and clue the customer in to what they can expect from your eatery.  After all, the hostess or point of sale station is usually the first thing that a customer sees when entering your restaurant. It helps create the story of your brand.

Benefits of a Hostess Station

A hostess station can also help your staff stay organized. Staying organized is crucial to keeping up during busy shifts and allowing staff to focus on customer service, instead of trying to find where the menus are. With customizable drawers, shelves, and cubbies, the stations can help to keep things from getting cluttered and out of control. Having a hostess station that is equipped with storage shelves underneath the surface can save your staff trips to your back area, and make refilling utensils, napkins, and sugar not only more convenient, but less time consuming.

Hostess stands, and the utilization of one, is a great way to control and increase table turnover. It also helps in keeping track of how many guests are coming through the door and help with managing the flow. These numbers can then be looked at later in time to determine busy times and help with the ordering process.

If you are considering adding custom furniture to your restaurant, a hostess station is a great place to start. Custom hostess stations are built to meet the individual needs of your restaurant. Do you need drawers or cupboards? Perhaps you need both. Are you looking to store t-shirts that can be sold to customers as a reminder of their good experience? Or maybe you just need a station for you hostesses to use for menu storage. All of this can be taken into consideration with a custom creation.

What You Need to Know Before Ordering

There are a few things that you can do to make the ordering process flow more easily. The first is to have already measured the space you plan to put it in. Only you know what size will work in your restaurant. By determining this and having the information readily available for your sales representative, you can help the entire process run more smoothly.

Next, take a moment to consider your needs vs. your wants. You might want your logo imprinted into the wood, but you need to have storage for crayons and children’s menus. Determine the top priorities for your station so that it has great functionality and looks good. By thinking about this ahead of time, it’ll be easier to communicate to someone in sales, when the time comes.

Finally, think about the overall aesthetics. Hostess stations are predominantly made of wood or particle board, with reclaimed wood hostess stations being particularly popular. They are also usually available in a variety of stains. If you decide to put doors put on your stand, you’ll want to consider if you want the fronts to be made of wood or a different material such as metal or glass. Smaller details such as the look and color of the hardware can also have a big effect on the overall design of the piece.

 

A hostess station is more than just an interior design choice. It looks good, but it also benefits your business by being integral to the efficiency of a restaurant. Having a station that fits your design makes a statement to customers about what they can expect from your restaurant, helps with organization, and enhances the overall aesthetic.

 

To discuss your customization options, you can speak with one of our customer care representatives by calling 800-986-5352.

How to Store Your Restaurant Furniture for Cooler Temperatures

Storage Unit

In most areas of the United States, patio season for your restaurant comes to an end when the first few cold fronts hit. Cold, rain, and snow can have damaging effects on the patio furniture you’ve invested in. So, what do you do with your furniture once the bad weather hits?

Depending on the material type of the furniture that you have on your patio, you’ll want to think about storing it away when the temperature drops. Consistent cold weather can affect the integrity of the furniture, making it less reliable when it gets warm again, if it’s left out.

If your restaurant has the luxury of having a basement or storage unit, use it for storing your furniture. You’ll still want to take precautions and prep your furniture if your space isn’t climate-controlled. Be sure to wipe this furniture down so you aren’t inviting mold and mildew to grow. Cushions should take priority when it comes to picking and choosing what you have room for inside. Storing the furniture in either your basement or storage unit can prevent cracking and moisture damage from the heavy winter elements.

If you don’t have a basement or the space to store your furniture, you can always cover it a couple ways. Furniture covers can add a sufficient layer to cover most of an item and protect it from piling snow or heavy rain. Try to find outdoor furniture covers that are UV resistant and waterproof. You can also purchase outdoor tarps for a similar result, especially if you have some odd-shaped sectionals or tables you’re trying to cover. Secure these tarps with bungee straps to stop the wind from beating them around. Don’t forget to position the covered furniture tight against an outside wall to avoid them being knocked over in high winds or caught in a snow drift.

Please note, although it can be tempting, you should never bring your outdoor furniture inside for extra seating. Anything other than the recommended use can become a liability for your restaurant and void your warranty. Obviously, if you have the room in your restaurant to place (and not use) your outdoor furniture, that could be an option as well.

Stacked Chairs

Keeping your restaurant furniture intact from the elements can be tricky without these hacks but here are some things to keep in mind when buying your outdoor furniture to make the inevitable winter storage battle a little easier.

  • Buy chairs/bar stools that can stack. This can alleviate some of the stress of where you’re going to put your seating if you have a little spare space.
  • Stay away from cheap, molded plastic furniture. It can soften in extreme heat or crack in the cold. Plastic is often not durable enough to meet the needs of a bustling patio, let alone to be left outside in bone-chilling temperatures, so it needs to be stored indoors. If you want something a stronger, investigate a poly lumber material that is more of an investment than plastic, but will hold up a lot better in the long run.

The last thing you’ll want to be doing at the start of each spring is running out to buy new outdoor furniture because yours didn’t last through the cold. Using these tips on how to store your furniture can help save you time and money in the long run.

What is Flex Back Seating?

When looking at restaurant seating there are a lot of different things to look for. A phrase you might see appearing quite often during your search is the term ‘flex back’. But what exactly is a flex back? A flex back chair or bar stool has a back that tilts as the person seated moves or applies pressure on the back.

So, now you might be asking yourself “what is the benefit of a flex back?” They add comfort to the chair by allowing your customers to lean back and get comfy, instead of hitting the unmoving pieces of a standard back.

The piece that allows the back to flex is usually a metal piece that securely connects the seat to the back. It is secure enough to ensure the furniture retains its structural integrity, but also allow for some movement.

Studies have shown when customers feel comfortable they stay longer; when they stay longer, they spend more. Restaurants with a more formal atmosphere, that want to encourage diners to stay and continue ordering, tend to opt for comfortable furniture with features like flex backs. This is often seen in bucket bar stools where the intent is to keep customers at the bar.

Standard and flex back options are both structurally sound and hold similar capacities. Ultimately, a flex back allows for additional comfort for your customers and increased spending potential at your restaurant.

Game Day Restaurant Promotions

Sports Fan at Bar

It’s finally fall and football season is here! Many restaurants take advantage of their region’s teams and factor them into a seasonal promotion. And why not? Fans hunker down for three to four hours at a time, consuming your drinks and food during the course of the game, making them a great market to tap into if you don’t already.

There are many ways your restaurant or bar can start integrating “game day specials” into your weekly plan.

Advertise ahead of time. If your regular customers aren’t aware that their favorite hangout is going to start showing their team, it’s not going to be good for business. Promote on your social media and website why your place is the best to watch the big game. This is crucial if you haven’t been a hub for spectating before. To tie in with advertising your location, try and incentive patrons to get there early. Get swag from beer or liquor companies you work with to give away to the first 25 customers in the door or have little raffles during the game.

Open a little earlier. For Sunday games, there’s always the possibility that your team could be playing in the early afternoon. Try opening your doors a couple hours beforehand to encourage people to either arrive early for the game and grab a seat. Or remain a desirable option for other customers that aren’t concerned with the game because they know they can eat and get out of there before it starts.

Bring on the booze. If you sell beer of any kind, you can offer some sort of bucket or pitcher promotion where guests purchase larger quantities of beer at a time for a deal. Again, these fans are likely to be holding up a table for longer periods of time than your average customers, so why not give them a further reason to keep buying drinks? These games are a socially acceptable reason for patrons to drink on what’s typically an “off” time for your bar.

Don’t forget the food! Just like beer, you’ll want to be able have the ingredients for your game day menu prepped and ready. If you’re looking to add a little something to your regular menu, try loaded nachos or fries. These dishes can be put together using leftover pieces from other menu items so you’re preventing food waste and giving your spirited customers another choice. Plus, a lot of this food is on the saltier/spicier side, which will leave customers feeling thirsty…

Offer to-go options. Sports fans can be a superstitious crowd. Some of them have to sit in the same chair by an east-facing window where, by coincidence, their team hasn’t lost since ’82. Turn this crowd into customers by beefing up your take-out options. You can offer take-out specific items, larger platters for viewing parties, or allow ordering the day before to relieve some of the pressure on your kitchen staff. Having these choices for people who would rather watch at home can help you take advantage of a higher portion of your customer base and you can make a sale without giving up any space!

Make sure the game is visible. There’s nothing worse than having a group coming to your establishment to specifically watch the game and not being able to see the screen. Be sure to have enough screens so people can view the game from different vantage points. And, because games can start anywhere from the afternoon and into the evening, make sure you can adjust your blinds when the sun is shining in.

No matter where your bar or restaurant is located, there’s always a team that your patrons can rally behind. It could be a national, college, or high school team, or even all three depending on your location! Game day promotions are a great chance to bring customers in on what might traditionally be slower days and engage them in your restaurant or bar’s atmosphere.