How Your Restaurant Can Capitalize on the Pokémon Go Phenomenon

Pokemon Go Cover
Pokémon has made a strong comeback 20 years after its initial release in the form of a social media sensation, Pokémon Go. Nintendo first released Pokémon in 1996 in Japan where Satoshi Tajiri, the creator, and Ken Sugimori, the artist, were junior developers at. The game was later released in the United States in 1998 where it found great success. Now, the developmental giants at Niantic Labs, the Pokémon Company, and Nintendo have revived enthusiasts’ old love for the characters and friendly-competition with Pokémon Go. All players need is a smartphone with GPS and camera capabilities. Currently, Pokémon Go is the most profitable app on both the Google Play Store and Apple App Store, and Nintendo’s stock is going through the roof. At this time, the game is restricted to the US, Australia, New Zealand, UK, Canada, and Germany, with other locations becoming available day by day.

Pokemon GoSo how does this impact the day-to-day of the restaurant industry?

Many business owners may look at Pokémon Go as a distraction to their business. Something that will have gamers popping into their restaurant just to catch a rare Water Pokémon or Pikachu. They will roam the waiting area, pretend to look at the menu, only to leave and cause a distraction amongst the paying customers. It doesn’t have to be this way. Pokémon Go augments a user’s reality to include these collectible creatures. So why not be an asset to them? Pokémon Go can be used to your restaurant’s advantage; you just have to find what is the best method for your business.  Already there are businesses that are seeing increases in their numbers because of this game. Pokémon Go is a chance for restaurants to build community presence and increase traffic (and sales) by a fairly simple means.


Become a Pokéstop or gym.

A Pokéstop is where trainers can stock on items used to help them catch Pokémon and a gym is where you can train and battle against other players. As a business you should aim to become one of these. This is one of the ways many businesses are seeing huge spikes in foot traffic. There is a subset of the population that is actually preferring certain restaurants because of their interactivity with the game model. When you become either a Pokéstop or gym, your restaurant can then be placed on the map so players can find you. When Pokémon Go was initially released, Pokéstops and gyms were pre-determined which limited the availability in some regions. Users now have the ability to request that a location be activated. So no fear if you weren’t one of the original chosen. Likewise, those who are not fans of the game can request to be removed. Click here to turn your restaurant into a Pokéstop or gym!*

Food Truck Set up a food truck or stand.

Pokémon Go has elements similar to geo-caching, the biggest one being you physically must be in that location to play the game. If you have a town square or park that is open and already frequented by Pokémon trainers, this is a great opportunity for your business. A food truck or stand can be put in these locations to promote your restaurant. Walking around can certainly work up an appetite, hungry trainers will thank you. This can be especially useful if you have a small brick and mortar location and still want the opportunity to bring your name and products out into the community. Even something small like a coupon card that promotes your business being Pokémon-friendly could make a difference. The rewards can be great for restaurants who get out in the community and involved in this trend.

Make an experience out of it.

The more ways you advertise that your establishment is a Pokémon-friendly environment, the better. Create specials like the “Bulbasaur Bruschetta” or “Horsea Ham Sandwich on Rye” to entice hungry players that come for the creatures and stay for the food. Integrate your social media with Pokémon Go by making a rewards program that offers guests an incentive if they post a Pokémon Go pictures from your location and tag you. Enlist a coalition of businesses around you to host a Pokémon bar crawl or food walk. This way you can get a larger group on-board and have a wider range of resources to work with. Your avenue of creativity and level of involvement is completely up to you as a business.

Busy StreetUse Lure Modules to attract Pokémon and customers.

One of the most reliable ways to attract Pokémon Go players to your restaurant is to purchase a Lure Module. A Lure Module will bring Pokémon to a specific Pokéstop for 30 minutes, meaning any player at the particular location can catch them during that time frame. Restaurants can use these to appeal to trainers during slow periods of the day, with the goal being to turn them into customers. One Lure Module is 100 Poké coins for $0.99, making this a fairly cheap way to attract the Pokémon Go crowd. Other businesses are going so far as to letting their customers know when they’re going to be using a Lure Module. This gives trainers a definite location and time of when the Lure Module will be used so they can be prepared. If you have a big event coming up, let know your social media followers know a Lure Module will be in place so they can come and take part in it. Using this method of advertising, you can physically bring Pokémon players into your location and have them enjoy what you have to offer as a restaurant.

Pokémon Go allows restaurants and businesses to interact with their guests like never before. As a business, you will have to make the call whether this a trend you want to take part. If you have the creativity and time to plan on how you want to use this game to attract customers, it could be worth your while. Just remember, opportunities to drive massive traffic to your establishment don’t come around that often, and you have to take advantage of them when they do.

*07/25/16 UPDATE: Pokémon Go is no longer accepting submissions for new Pokéstops or Gyms due to an overwhelming influx of submissions. Changes such as trading, breeding, and more sophisticated Lure Modules are in the works for players as the app evolves. Check back as this is subject to change!

Does your restaurant need a website?

5 Reasons Facebook Isn’t Enough

With the growth of social media and the dependence on sites such as Facebook and Twitter to keep consumers in-the-know, many new restaurants are asking if they need to have a website these days.  While the landscape of the worldwide web and the manner of how people surf the ‘net surely has changed in recent years, my gut instinct is to answer, “yes.”  But it’s not just that simple.  Ten years ago, new restaurants only needed a website.  Today, you need to have a more involved online presence.  Sure, you probably should have a website, Facebook page, Twitter account, Google+ presence, and be managing Pinterest boards.  Not to mention a strategy for Yelp. But here are my reasons why having a Facebook page alone won’t cut it.  (These points can apply to any social network, really.)

1. Not everyone is on Facebook. You can spew the jaw-dropping statistics to me all day long.  I know Facebook is huge. The number of Facebook users continues to grow.  But the truth is, not everyone has a Facebook profile. Not everyone wants to use Facebook. And not everyone uses Facebook to search for restaurants when they’re hungry.  Sure, your Facebook page will probably pop up on a Google search if you’ve set it up correctly, added your name in the URL, and used your restaurant’s keywords throughout the page.  Can you guarantee a non-Facebook user will click on that Facebook result, though?  I didn’t think so.  I will absolutely argue that Facebook is a must-have for restaurants, but it won’t replace your own corporate website.  At least not this year.

2. Facebook controls Facebook. Remember the timeline adoption that rolled out a few years ago? When Facebook changes, its users just have to go along for the ride and adopt.  You are only one page on this gigantic network of pages, and Facebook owns every single one of them.  I recommend branding your pages as much as possible through the cover photo, profile image, photo albums, and of course the messages you post via your status updates, but I also recommend linking your Facebook page back to a fully-branded site that you can design and control.  Don’t forget, you’re going to need a mobile version of that same branded site.  As a side note, depending on your account settings, your fans (and foes) can post information on your Facebook page.  You can reply (or delete, which I don’t recommend), but it’s one less thing you can control on Facebook.

3. Facebook content is limited. A robust restaurant website should include: hours of operations, contact information, a map with directions, current sales or promotions, a complete menu, a photo gallery with pictures of food and ambiance and people, details on involvement with community or earth-friendly service projects, testimonials and reviews, an ever-changing blog, online reservation form, catering or takeout details, a little bit of history, the mission and vision statements, and key staff bios.  If you sell bottled spaghetti sauce, branded t-shirts, or gift certificates, you are also going to want to implement an e-commerce shopping cart and payment processor.  That’s a lot of info to cram into the ‘About Us’ section on Facebook.  You can create custom-designed tabs and a Facebook store, of course, but that can get costly with so much info to share, and not every developer offers Facebook tab/store design.  Besides, Facebook users don’t often look through the tabs, or even land on your Facebook page. If this info isn’t showing up repeatedly in users’ news feeds, there is a good chance they aren’t seeing it.  With recent changes to how all information and posts show up in news feeds, with more opportunity for selecting the type of news a user sees, this even becomes more limiting to restaurant brands.  Plus, if you aren’t already popular on Facebook, getting your content seen, liked, and shared is a challenge.  Facebook insights don’t currently share the impressions your ‘About Us’ section or tabs are receiving, whereas you can measure the traffic to your website with easy integration to Google Analytics.

4. Facebook content is hard to navigate. I mentioned Facebook tabs above, but not all the tabs are prominent from the home screen of your Facebook page. And those posts you share?  Well the timeline goes on and on forever, but Facebook doesn’t archive those posts in easy-to-find navigational menus.  There’s a search bar on Facebook, but it’s going to search the entire network (and web) for results, not just your page.

5. Facebook replaced MySpace. Well, that’s not true.  MySpace is still around, believe it or not.  My point here is that if you invest entirely into Facebook as your main online presence, you’re going to really feel the negative impact when Facebook usage starts to dwindle or the next big social media platform comes around.  I think Facebook does have staying power (for now), but again…you don’t have control of that.  In fact, neither does Facebook.

I want to reiterate that Facebook should definitely have a place in your restaurant’s marketing strategy.  It offers a great way to build community and generate fans.  However, it’s my opinion that you also should invest in a corporate website.  Only there can you control all the content, design, and properly promote your restaurant.  Your Facebook and website pages should link to each other and support the same overall branding of one another.  Being social and socially engaged is vital to the success of any restaurant (or business of any kind) in today’s real-time, interactive, socially demanding world.  Your own website is a great place to start!

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